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Latest News: Compliance

Telephone and Text Scam Alert

Wednesday, July 17, 2013   (0 Comments)
Posted by: Susan Dyer
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We have been alerted of a texting scam in Garden City involving text messages and voice vishing.

Text Message Scam
This scam involves members receiving a text message indicating their credit/debit card will be or has been deactivated due to inactivity or for other various reasons. The text message requests card data or personal information to verify ownership of the account before the card can be re-activated.

This is similar to a scam that KCUA was alerted to in June, as well as one in the Wichita area in October 2012.

Remember: A financial institution will never ask for information such as your Personal Identification Number (PIN), or your entire credit/debit card number.

If you receive such a text, please call your credit union immediately.

Voice Vishing Scam
Voice Vishing attempts to trick members into providing financial information over the phone.  These messages are sent to large blocks of phone numbers. Victims are contacted via an automated phone call saying their debit card has been deactivated; they are then prompted to enter their 16-digit card number in order to have their card reactivated.

Identity thieves are constantly finding ways to lure members into disclosing their personal financial information.  Please remember, these scammers need your financial information to put money into their pockets, regardless if the money comes from your savings, checking or loan accounts.

To protect yourself, please be highly suspicious when receiving phone calls or text messages that instruct you to provide a credit or debit card numbers or other account information. And please do not provide any of your confidential account information. If you have provided information, please contact your financial institution immediately.

Precautions you should take:

  • Consider every email, telephone call or text message requesting your PIN, CVV or credit/debit card information or personal data to be a scam.
  • Never click on links embedded in an email.
  • Never call a phone number you receive from a spam email.
  • If you unknowingly reach an automated voice message that asks for personal information, don't enter it.