Increase your market competitiveness by providing cardholders with personalized alerts on their mobile phones.
Your members want real-time alerts – around the clock, every day – and you can provide it to them.
Mobile transaction alerts are an excellent opportunity to broaden your communication and support channels. With the introduction of Pass Through Mobile Alerts from FIS, you can offer your cardholders a valuable service to increase customer satisfaction and retention.
The Mobile Alerts feature is available for all credit, debit and ATM transactions processed by the Pass Through system. Best of all, the Mobile Alerts feature is entirely contained within the Pass Through system, which means that no interaction or setup is required with core processing systems.
Features.
Real-Time Alerts - Alerts are generated in real time based on the initial request for authorization of a card transaction.
On-Demand Balance Inquiry - As an optional feature, cardholders can receive a text containing their account balance by simply texting "BAL."
Branded Enrollment Site - Your cardholders can enroll in Mobile Alerts through a sponsored website that reflects your credit union's brand.
Pass Through Web Integration - Mobile Alerts is specifically integrated into the card management environment allowing institutions to leverage branch enrollment and back office support.
There are 11 alerts for cardholders to choose from:
ATM Deposit
ATM Withdrawal
Card Purchase
Card Status Change
Address/Phone/Name Change
Internet/Phone/Mail Order
International Transaction
Out-of-State Transaction
Pay-at-the-Pump Transaction
Declined Transaction
Suspicious Transaction Alert
Benefits
Expand Member Engagement - Interact with your cardholders on a more frequent basis, helping you increase brand recognition
Mitigate Fraud - Alerts allow cardholders to stay in touch with their account in real time
Attract a New Demographic - Alerts are attractive to mobile-savvy Generation Y cardholders who seek out tech support tools when choosing a financial institution
Increase Cardholder Retention - Enrolled cardholders are less likely to move their accounts
Achieve "Top-of-Wallet" Status - A stronger connection between your cardholders and their cards, promotes increased spending.
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Increase your market competitiveness by providing cardholders with personalized alerts on their mobile phones.