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Regulation E & Debit Card Error Resolution: Processing, Disclosure & Investigation Webinar
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Regulation E & Debit Card Error Resolution: Processing, Disclosure & Investigation Webinar Export to Your Calendar


When: Tuesday, June 24
2:00 - 3:30 p.m.
Where: In Your Credit Union
Kristina Kirchmer

Registration Information
Online registration is available until: 6/24/2014

Do you understand the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution?  Can you define an error according to the regulation and the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution?  This webinar will address those issues and cover how to minimize your financial institution’s losses. 


  • Accountholder versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Recordkeeping


  • Regulation E error resolution flowchart
  • Sample error resolution log
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.

This informative session is designed for card personnel, operations, branch staff, compliance officers, and AAP candidates.

Luann Kohlmann serves as the Vice President of WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Luann started her career in banking operations and joined the WACHA team in 2003.  She is responsible for development and execution of association member programs, including education, conferences, and publications.  She also conducts ACH audits and risk assessments.

With her banking background and hands-on knowledge, Luann understands the problems financial institutions face with day-to-day ACH processing and the need to continue to expand their electronic services to keep pace with technology.  Luann has spoken nationwide, including NACHA’s Electronic Payments Conferences, and is very active in national councils and committees.  She has been an Accredited ACH Professional since 2002 and became a National Check Professional in 2011. 

Educational Investment:

Asset Size Live Webinar Only Archive Only Live Webinar & Archive
Over $75 million




$25 - $75 million




Under $25 million




Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records. Connecting instructions will be emailed to you approximately two days before the event.

Cancellation Policy:

Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.



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