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Your Deposit Member Has Died: Now What? Webinar
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Your Deposit Member Has Died: Now What? Webinar


When: Archive only
Where: In Your Credit Union
Kristina Kirchmer

Registration Information
Online registration is closed.

It could happen today — one of your depositors dies.  What should you do?  Your credit union needs to act appropriately and promptly to avoid liability.  This webinar will thoroughly explain the proper procedures and processes your credit union should follow when a depositor dies. 


  • Can the credit union pay checks after the death of the member?
  • Who can negotiate a check made payable to the deceased member?
  • How should survivor accounts such as payable-on-death and joint accounts be handled?
  • What if the deceased member was the sole account owner?
  • Can the decedent’s accounts be setoff for debts owed to the credit union?
  • How should the credit union deal with the decedent’s estate or relatives?
  • When can Social Security funds be reclaimed from the credit union?
    • Sample procedures for handling accounts of deceased members
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

This informative session will be useful to all deposit operations personnel, collectors, member service representatives, compliance personnel, and managers.

ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane Britt & Browne LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions.  Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.


Educational Investment:

Asset Size Archive Only
Over $75 million


$25 - $75 million


Under $25 million


Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records.



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