Critical incidents normally take financial institutions by surprise. Criminals don’t think logically when drugs, addiction, or greed are their motivation. The belief that it will never happen here provides a false sense of security. Robbery can be a life-altering experience that most financial institution employees seldom take seriously. One moment it is life as usual, then suddenly a person or group of people change the victim's perception of the world.
Criminals become dangerous when taken by surprise! Knowing how to respond quickly and efficiently without surprising the robber(s) could protect accountholders and staff. Making a simple mistake in a robbery situation could result in unknown consequences. Only properly trained staff will react appropriately when an incident occurs. This program will deliver the training needed to foresee, combat, and resolve various critical incidents that staff members at every level may encounter.
How to handle unusual robbery situations
Social media is the new enemy for robbery procedures – know what not to do
What the back office staff should do before, during, and after a robbery
How mobile devices could cause a robbery to escalate
Proper steps to follow after law enforcement has left the building
Security tips for improving your robbery program
Risk management basics on different robbery styles
Risk management basics: before, during, and after a robbery
Letter of attendance certification with webinar outline
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
Who Should Attend?
This informative session will benefit all credit union employees.
About the Presenter – Barry Thompson, Thompson Consulting Group, LLC
Barry Thompson is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups. Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of “101 Security Tips for the Beginning Security Officer.”
|Over $75 million
|$25 - $75 million
|Under $25 million
Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.
Upon registration, you will receive an email confirmation that you can print for your records.