Want solutions and suggestions on how to coach and manage your tellers? Are you ready to address issues that come with managing the teller line? No doubt, some of these issues you need to face are tougher than others.
You will learn to address tough stuff such as operational losses, gossip, whining, turnover you wish you didn’t have, turnover you need to have, disrespectful behaviors, laziness, texting, poor grooming, in-fighting on the team and plenty more. This program is about how to address, manage, coach and minimize the tough stuff that comes with the teller line.
Your presenter, Honey Shelton, is the premier trainer on this topic and will give you what you’ve been looking for when it comes to teaching you a process that will elevate your effectiveness as a leader. Look over the topics and sign up today so you can learn what to do in order to face the tough teller stuff.
The agenda for this program includes coaching, confronting and counseling your tellers on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.
Here is a partial list of the tough stuff you will learn how to face!
- Operational losses and outages
- Turnover headaches
- Training challenges
- Poor adherence to procedures
- Errors and carelessness in handling transactions
- Inattentive or rude to members
- Ignores authority
- The “waiting to retire” teller
- Resistance to change
- Poor grooming, body odor, too much cologne
- Dress code issues
- Complaining about salary
- Trouble makers
- Disrespectful or spiteful behavior
- Clock watchers
Speaker: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and credit unions across the country. Her extensive banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.
Human Resources Council Members receive a 10% discount.
Over $75 million - $109 per telephone connection
$25-$75 million - $89 per telephone connection
Under $25 million - $59 per telephone connection
An audio archive is available at no additional charge and can be accessed for 60 days after the live session. Instructions on accessing the archive will be sent with your connecting instructions and confirmation.
Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.
Upon registration, you will receive an email confirmation that you can print for your records. Connecting instructions will be emailed to you approximately two days before the event.
Sorry, no cancellations are allowed after connecting instructions and handout materials have been sent to registrants. Substitutions are welcomed and encouraged.