Protecting your credit union and members is everyone’s responsibility – especially the frontline. When an unknown member approaches the teller line, there are only three items tellers can use to detect fraud: the item presented, the individual presenting the item, and the identification the individual provides.
False identification, counterfeit items, and scams that can fool an untrained person mean major losses for the credit union. The person trying to defraud the credit union relies on only a cursory review of his/her identification. The ID doesn’t have to be perfect – it just has to pass an inattentive or rushed inspection.
This webinar will teach staff how false identification can be produced, while providing knowledge on how to analyze identification. Scams used by money mules or con-artists to rush staff through transactions will be included. Participants will also learn tips and techniques to help determine if signatures on negotiable items were traced, forged, or altered. This program will instruct those staff members most likely to encounter these attacks on how to identify and stop the criminal.
- Which tools frontline staff need to evaluate driver licenses
- Steps that should be followed to analyze identification
- High-risk documents that cause the biggest losses
- An easy technique to train new staff on how to identify forged, altered, or traced signatures
- Techniques that confidence people will use to confuse the person analyzing a transaction
- TAKE-AWAY TOOLKIT
- Security resources on the web
- Quick guide on fraudulent identification
- Educational tools to train staff to recognize compromised signatures
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
Who Should Attend?
This informative session is for frontline staff, tellers, platform personnel, branch managers, customer service representatives, and trainers.
About the Presenter - Barry Thompson, CRCM, Thompson Consulting Group, LLC
Barry is an international speaker, trainer, consultant, and writer. He is a security and compliance "guru” for a leading national training organization and regularly presents security conferences for trade groups. Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft for the United Nations Credit Union; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels.
There is no charge to attend this webinar. This webinar is being sponsored by Expandachek. Your registration includes both the live webinar and archived on-demand web link.
If your credit union offers share draft accounts to its members, you need a method of processing and delivering items associated with members’ accounts.Expandachek partners your credit union with a superior item processing solution including:
- Check Inclearing
- Deposit Processing
- Remote Deposit Capture (for Branch, Merchant and Member )
- Check Imaging Services (with API for Home Banking Retrieval)
For more information, contact Tammy Wendland at email@example.com.
Cancellation Policy: Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.
Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.