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Opening Personal Accounts: Membership, Ownership & Access Webinar
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Opening Personal Accounts: Membership, Ownership & Access Webinar


When: Wednesday, April 24
2:00 - 3:30 p.m.
Where: In Your Credit Union
Kristina Kirchmer

Registration Information
Online registration is closed.

How important is the account opening process to your work at the credit union? Just think about problems you have had with member accounts in the past – people fighting about who had the right to withdraw from the account; loved ones challenging you over their deceased parents’ money; accountholders claiming funds cannot be levied because the person on the levy is not really an owner of the funds; or the joint owners who suddenly found out they weren’t on the account anymore. That’s why proper account opening and maintenance is critically important. When done properly, the signature card (aka contract) clearly defines the players and their rights to the account. If you mismanage this process, you may find yourself on the defensive and potentially liable.


  • Understand the types of accounts your credit union offers and how they operate
  • The difference between membership and account ownership
  • Importance of following specific procedures when ownership changes occur
  • Provide accurate answers to accountholders regarding their rights and liabilities regarding the account and the credit union
  • Determine your credit union’s best practices with future account opening and handling
    • Membership versus ownership sheet
    • Account-type guide and checklist
    • Frequently asked questions (with answers)

Who Should Attend:
This informative session is designed for membership officers, new account representatives, branch managers, tellers, financial service representatives, compliance officers, and anyone responsible for opening, closing, or changing account ownership.

About the Presenters: Mary-Lou Heighes, CUCE, Compliance Plus, Inc.
Mary-Lou Heighes is President and founder of Compliance Plus, Inc. Involved in the credit union movement since 1989, she spent 5 years working in credit unions in almost every position, including loan officer, marketer, and collector. She also worked at the California Credit Union League for 7 years, providing compliance assistance and advising credit unions of regulatory changes. While at the league and for several years thereafter, Mary-Lou advised on state and federal legislative issues. Compliance Plus, Inc. was founded in 2000 to provide compliance assistance to credit unions. Since then, Mary-Lou has helped credit unions with developing compliance programs, provided compliance training nationwide, and spoken at numerous credit union conferences throughout the country. She has been an instructor at Regulatory Compliance Schools, conducts dozens of webinars for credit-union-related organizations throughout the country, and has written articles for Credit Union Magazine.

Educational Investment:

Live Webinar Only Archive Only Live Webinar & Archive
Over $75 million




$7 - 75 million




Under $7 million




Cancellation Policy: Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.



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