The recession has affected most Americans and impaired many consumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff. It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses. Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.
What You Will Learn:
- What makes a good collector?
- 10 collection best practices that yield positive results
- Effective methodologies that overcome difficult delinquent borrowers
- Changes in collection philosophies that will assist collection personnel
- What are the most-effective collection tools in use today?
- The 3 most-important collection communication skills
- Structuring collections to improve productivity and reduce delinquency
- How to improve oversight of the collection function
- The mechanisms that convert delinquent borrowers to paying borrowers
Who Should Attend:
This informative session is for collection officers, collection support personnel, management involved with collections, loan officers, and other lending personnel. Attendance verification for CE credits provided upon request.
About the Presenter: Bruce Hull, CliftonLarsonAllen LLP
Bruce Hull has more than 30 years’ lending experience. His knowledge and ability to communicate have made him a sought-after speaker in the areas of lending, collections, and sales. Bruce has served in several capacities, including: the VP of lending for two large credit unions; the director of collections; a lender in two banks and a savings and loan; a lending professional with one of the nation’s top credit union audit firms; and an expert witness in loan fraud and bond claim cases. Bruce has been a frequent presenter at conferences around the country for 20+ years. He attended the University of Nevada in Reno and earned a Retail Banking Diploma from the American Institute of Banking.
|Over $75 million
|$7 - 75 million
|Under $7 million
Cancellation Policy: Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.
Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.