Fee Income 2014: Challenges, Issues & What's on the Horizon Webinar
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When: Archive only
2:00 PM
Where: In Your Credit Union
Contact: Kristina Kirchmer

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With fee income on debit cards compressing and transaction growth slowing, can credit unions
cut costs, generate new fee revenue, and improve service all at the same time?
Yes, they can.  In fact, they must.  Learn what you need to know now.

The pending judicial challenge of Reg II will likely accelerate compression of credit unions’ debit card fee income and further destabilize the traditional checking business model.  Already challenged by anemic branch economics, credit unions must re-evaluate their options, alternatives, and opportunities for driving new fee income. Successful credit unions must improve their efficiency while also providing members with the tools and services they need.  The question is: which technologies help credit unions do both?  Online and mobile financial management tools for consumers and businesses?  Mobile remote deposit?  Reloadable prepaid cards?  Mobile payments?  What about underperforming branches?  Now is the perfect storm for credit unions with the foresight and fortitude to act.  Join us for an informative and insightful review of the strategies, tactics, and technologies that will help your credit union maximize efficiency and profitability in 2014.


  • Best cost-cutting moves in 2014:  increasing self-service, streamlining the branch
  • 5 mobile alerts that can cut service costs in half:  pacifying money hawks
  • How to make the most of the self-service trend:  online, mobile, social
  • Best consumer and commercial fee revenue opportunities in 2014
  • What the future looks like:  convergence of mobile, Personal Financial Management (PFM), and shopping
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

This insightful, practical session is designed for officers and staff responsible for leveraging technology to cut costs, generate revenue, and improve member service in a fee-compressed environment.

ABOUT THE PRESENTER – Lee Wetherington, AAP, ProfitStars®
Lee Wetherington is Director of Strategic Insight for ProfitStars®, a division of Jack Henry & Associates®.  He directs the development of actionable insight and strategy for the financial services industry.  To this end, he creates programs, presentations, and articles designed to orient and educate financial executives on the trends and implications of new technologies.  Lee has delivered over 300 keynotes nationwide focusing upon opportunities and challenges in payments and the online/mobile/social channels, and is widely renowned for his unique style and dynamic delivery.  His articles and commentary have been widely published across the financial services industry.

Lee received bachelor degrees in Economics and English from Duke University in 1990, and, in 1993, he completed graduate studies at Emory University. In 1995, he earned the distinguished Accredited ACH Professional (AAP) certification from the National Automated Clearing House Association (NACHA).

Educational Investment:

Asset Size Archive Only
Over $75 million


$25 - $75 million


Under $25 million


Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records.