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Managing E-Sign, E-Statements & E-Disclosures Webinar
View Registrations Tell a Friend About This EventTell a Friend

When: Archive only
2:00 PM
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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Are you confident that your e-statement program is compliant with legal and regulatory guidelines?  Many financial institutions have unwittingly established unlawful online banking programs that are in violation of the federal Electronic Signatures in Global and National Commerce (E-SIGN) Act.  If you are caught operating a noncompliant program, every e-statement you’ve ever sent could be deemed legally invalid.  Regulatory fines, defense costs, and legal settlements could far exceed the potential savings e-statements provide.

Financial institutions engaged in electronic banking are legally obligated to adhere to the E-SIGN Act.  E-SIGN disclosure rules prohibit financial institutions from implementing wholesale switchovers, in which all members are automatically converted to e-statements.  Instead, E-SIGN requires members to "opt-in” before receiving e-statements, so paper statements must be available for those who lack the technology (or desire) to view statements electronically.  Are you managing e-statements, e-disclosures, and other e-records effectively and compliantly?  Join us for a review of the related compliance risks, rules, policies, and best practices.


  • What is E-SIGN and what does it require?
  • Why and how financial institutions typically mismanage
  • E-SIGN compliance
  • E-SIGN e-disclosure requirements
    • What are you required to tell members? 
    • What constitutes a lawful, well-written e-disclosures?
  • Understanding and complying with E-SIGN consumer consent provisions and processes
  • Why and how members must prove technological competence to receive e-statements
  • Potentially costly consequences of noncompliance
  • What to do if your financial institution is violating E-SIGN
  • Growing your e-statement program – compliantly and successfully
  • Timely information, expert advice, best practices, and compliance tips to implement immediately
    • Whitepaper on tips for writing effective e-disclosure statements.  This paper details how to write legally compliant e-disclosures that communicate clearly and convincingly with consumers
    • Sample e-disclosure statement
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

Who Should Attend?
This informative session is a must to ensure legally compliant e-banking.  Compliance officers, risk managers, operations managers, business development managers, and others charged with managing online banking, E-SIGN, e-statements, and e-disclosures will benefit from this program. 

ABOUT THE PRESENTER – Nancy Flynn, The ePolicy Institute
A recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute and Business Writing Institute.  She provides training, coaching, and consulting services to clients seeking to minimize compliance risks and maximize communication skills.

Nancy is the author of 12 books including The Social Media Handbook and Writing Effective E-Mail.  An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to workplace email and web use.

Educational Investment:

IT Council Members receive 10% discount.


Asset Size Archive Only
Over $75 million


$25 - $75 million


Under $25 million


Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records. Connecting instructions will be emailed to you approximately two days before the event.

Cancellation Policy:

Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.