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Handling ACH Exceptions & Returns, Including Recent NACHA Rule Changes Webinar
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When: Archive only
Where: In Your Credit Union
Contact: Leah Redding

Online registration is closed.
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Financial institutions can suffer losses when ACH exceptions are not handled properly.  This session will prepare you to handle the challenges of unposted items, stop payments, and unauthorized/disputed entries appropriately.  This program will use scenarios and case studies to explain timeframes and usage of the proper ACH return reason codes and required forms.  Recent ACH rule changes, some of which go into effect in 2015, will impact the unauthorized return rate process and implement a new overall return rate monitoring system within the network.  Going forward, even NSF and account closed returns will be monitored by ACH operators.  Now more than ever, how RDFIs handle return items will not only impact their bottom line, but will also impact ODFIs and originators.


  • ACH return reasons
  • Return timeframes
  • Notification of change and the recent rule change
  • When to use the Written Statement of Unauthorized Debit (WSUD) form
  • Stop payment versus revoked authorization or unauthorized transactions
  • Return rate monitoring systems and other recent rule changes affecting exceptions
  • Review recent NACHA rule changes
    • Quick reference sheet of the return reason codes
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This course is eligible for 1.8 AAP credits.

Attendance verification for CE credits provided upon request.


Who Should Attend?

This informative session is designed for ACH operations staff, AAP candidates, and ACH auditors.



Luann Kohlmann serves as the Vice President of WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Luann started her career in banking operations and joined the WACHA team in 2003.  She is responsible for development and execution of association member programs, including education, conferences, and publications.  She also conducts ACH audits and risk assessments. 


With her banking background and hands-on knowledge, Luann understands the problems financial institutions face with day-to-day ACH processing and the need to continue to expand their electronic services to keep pace with technology.  Luann has spoken nationwide, including NACHA’s Electronic Payments Conferences, and is very active in national councils and committees.  She has been an Accredited ACH Professional since 2002 and became a National Check Professional in 2011.


Educational Investment:

Asset Size Archive Only
Over $75 million


$25 - $75 million


Under $25 million



Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records.