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Complex ACH Challenges for RDFIs: Exceptions, Errors & More Webinar
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When: Archive only
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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Though an RDFI’s role in the ACH Network is to primarily follow the instructions an ODFI provides, there are unique processing situations that aren’t so straightforward.  This webinar will teach you how to appropriately respond to confusing real-world ACH exception scenarios and therefore mitigate the chance for risk and loss.  Learn to ask specific questions of your members to determine the underlying problem and gather applicable ACH Rules references to apply to each issue.  This session is ideal for RDFI staff who want to improve their troubleshooting abilities.


  • How to respond to complex RDFI ACH return and exception scenarios to mitigate potential risk and loss
  • Improve your ability to troubleshoot challenging
  • ACH exception occurrences by asking specific questions of members to learn the underlying problem.
  • ACH Rules references to apply to unique RDFI ACH processing situations that aren’t clear cut
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.

Who Should Attend?
This informative session is designed for ACH operations and audit/compliance staff.

Shelly Simpson joined EPCOR in 2005, following an 11-year career with the Federal Reserve Bank of Kansas City.  As EPCOR’s Payments Education Assistant Director, she designs and conducts education programs in support of ACH, cards, and checks to over 2,300 financial institutions and corporate members.  Shelly presents at regional and national industry conferences as an ACH payments expert and received her Accredited ACH Professional designation in October 2006.  She has participated in several NACHA workgroups and committees, including the AAP Blue Ribbon Panel and NACHA’s Rules Enforcement Panel.  Shelly holds a Bachelor’s in Business Education.


Educational Investment:

Asset Size Archive Only
Over $75 million


$25 - $75 million


Under $25 million


Education Scholarship

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.



Upon registration, you will receive an email confirmation that you can print for your records.