Your telephone is the most efficient tool in reaching your members to collect on a past due account. Collectors who use persuasive and personalized words often have the most success. The right words can increase payments in full, calm angry members and sometimes sway apathetic consumers. Learn some tips on how to make the words work for you in your credit union's collections.
Speaker: Sheila O’Leary is the manager of Creditors’ Resource Service, a full service collection agency for Credit Unions. Sheila has been with the Illinois Credit Union League for over 25 years and is a frequent industry speaker and instructor on collection and bankruptcy topics. She continuously lobbies for creditors’ rights as a Board Member and Past President of the Illinois Collectors Association she serves on the Council of Delegates and various committees for ACA International and member of the Association of Credit and Collection Professionals.
Lending Council members receive a 10% discount.
Over $75 million - $109 per telephone connection
$25-$75 million - $89 per telephone connection
Under $25 million - $59 per telephone connection
An audio archive is available at no additional charge and can be accessed for 60 days after the live session. Instructions on accessing the archive will be sent with your connecting instructions and confirmation.
Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.
Upon registration, you will receive an email confirmation that you can print for your records. Connecting instructions will be emailed to you approximately two days before the event.
Sorry, no cancellations are allowed after connecting instructions and handout materials have been sent to registrants. Substitutions are welcomed and encouraged.