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Account Administration TeleCourse
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When: Tuesday, September 30
10:00 a.m.-12:00 p.m.
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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This seminar will focus on certain aspects of share account administration that cause confusion – particularly, setting up accounts that involve fiduciaries and handling the accounts of deceased members.  The discussion will cover credit union forms, as well as documents brought in by third parties. 

Topics will include:

Administering Share Accounts 

  • Dealing with representative payees, guardians/conservators, and other fiduciaries
  • Dealing with living trusts and business accounts

​Selected Account Hazards


Death Situations

  • Account distribution responsibilities
  • Accounts with fiduciaries

This session will be pre-recorded and then presented on September 30th in the Audio Archive.  Ms. Heighs will take questions via email after the session. The audio archive can be accessed for 60 days after the live session. Instructions on accessing the archive will be sent with your connecting instructions and confirmation.  

Speaker: Mary Lou Heighs, CUCE, is President and founder of Compliance Plus, Inc. Mary Lou has been involved in the credit union movement since 1989.  She spent five years working in credit unions, in almost every position.  Like many credit union veterans, she has worn many hats - loan officer, marketer, collector.

Educational Investment:

Over $75 million  - $159 per telephone connection
$25-$75 million - $139 per telephone connection
Under $25 million -  $79 per telephone connection

Education Scholarships:

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.





Upon registration, you will receive an email confirmation that you can print for your records. Connecting instructions will be emailed to you approximately two days before the event.

Cancellation Policy:
Sorry, no cancellations are allowed after connecting instructions and handout materials have been sent to registrants. Substitutions are welcomed and encouraged.