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Regulation E vs. ACH Rules: Which One Prevails? Webinar
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When: Archive only
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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How many times have you battled with following ACH Rules requirements versus Regulation E?  ACH Rules may necessitate one action, while Regulation E may dictate another.  Does a consumer have 60 days from settlement date to return an unauthorized ACH transaction or from their statement date?  What does "promptly” mean pertaining to provisional credit?  This webinar will help answer frustrating questions while exploring day-to-day payment-processing dilemmas.


  • Define where/if there are contradictions between Regulation E and the ACH Rules
  • Which prevails regarding disclosures, returns processing, notice language, provisional credit, and more
  • Appropriate financial institution actions
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.

Who Should Attend?
This informative session is designed for ACH operations and audit/compliance staff.

Karen Sylvester is the Compliance and Fraud Manager for EPCOR. Joining EPCOR in 2007, she now provides regulatory compliance, ACH risk management, and payment-systems fraud education and consulting services.  Karen helps financial institutions navigate regulatory compliance, identifies deficiencies, and recommends sound controls.

In 1994, Karen began as a teller and worked her way up to Assistant Vice President at a Kansas City financial institution.  Her responsibilities included BSA compliance, Internet banking, wire transfer, and ACH.  She received the Accredited ACH Professional designation in 2005, the National Check Payment designation in 2012, holds a Bachelor’s in Management from Baker University, and is a member of the International Association of Financial Crimes Investigators (IAFCI). 

Educational Investment:

Archive Only
Over $75 million


$25 - 75 million


Under $25 million


Education Scholarship:

Scholarships are available for all KCUA education events. Scholarships pay 100% of registration fee for credit unions under $25M, 50% for credit unions between $25-$75M and 25% for credit unions over $75M.