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Modifications, Workouts & Rescue Options: Working with Troubled Members Webinar
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When: Archive only
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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Here’s a simple accounting rule that everyone understands:  a loan is only an asset as long as the borrower pays on it.  The trick is to keep the borrower paying on a loan when they face difficult times.  With bankruptcy attorneys, loan sharks, bogus debt-solution firms, and credit doctors, the marketplace is filled with people offering your member an "easy way out.”  What are you going to do about it? 

Once a borrower begins to have financial problems, the credit union needs to communicate effectively and be ready to work toward finding a successful conclusion to the loan.  To do this, you must understand the available workout options and how to use each one effectively.  This session will provide effective techniques for early identification and intervention that focus on member service and creating a workable solution!


  • Difference between delinquent and troubled members
  • Methods to identify emerging troubled members
  • Regulatory guidance of loan modifications
  • Creating a comprehensive solutions matrix
  • Tools and techniques for effective loan modifications
  • Policy requirements and guidelines
    • Sample loan modification policy
    • Sample collections solutions matrix
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

Who Should Attend?
This informative session would best suit executives, managers, loan officers, lending staff, accounting and finance staff, collections personnel, and others that deal with financially-troubled members.

About the Presenter – David A. Reed, JD, Reed and Jolly, PLLC
Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed and Jolly, PLLC.  He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance.  His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. 

A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of operations, bankruptcy, and collections.  He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.  He also serves as editor of several industry manuals.

Educational Investment:

Archive Only
Over $75 million


$25 - 75 million


Under $25 million


Education Scholarships Available

Scholarships are available for all KCUA education events.

Apply Today!