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Account Card Mistakes & How They Affect Members Webinar
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When: Archive
2:00 - 3:30 p.m.
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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How important is the account signature card that you have members complete?  Believe it or not, that simple card is crucial!  It defines the parties on the account and their rights.  Coupled with the account agreement and disclosures, it creates a contract between the credit union and those accountholders.  Using the wrong card for the type of account can lead to improper handling – even to the point of litigation.  This important session is designed to answer key questions that arise on accounts for minors, business and fiduciary accounts, and regular consumer accounts.


  • Understand the account types available and when special account cards are needed
  • The importance of properly completing the card before the account is opened
  • Potential effects of not treating account cards like contracts
  • Help members and joint owners understand the different accounts your credit union offers based on your account cards
  • Remedies for account card mistakes
    • Account type guide and checklist

Who Should Attend?
This informative session is designed for membership officers, new account representatives, branch managers, tellers, financial service representatives, compliance officers, and anyone responsible for opening, closing or changing ownership on accounts. Attendance verification for CE credits provided upon request.

About the Presenter: Mary-Lou Heighes, CUCE, Compliance Plus, Inc
Mary-Lou Heighes is President and founder of Compliance Plus, Inc.  Involved in the credit union movement since 1989, she spent 5 years working in credit unions in almost every position, including loan officer, marketer, and collector.  She also worked at the California Credit Union League for 7 years, providing compliance assistance and advising credit unions of regulatory changes.  While at the league and for several years thereafter, Mary-Lou advised on state and federal legislative issues.

Compliance Plus, Inc. was founded in 2000 to provide compliance assistance to credit unions.  Since then, Mary-Lou has helped credit unions with developing compliance programs, provided compliance training nationwide, and spoken at numerous credit union conferences throughout the country.  She has been an instructor at Regulatory Compliance Schools, conducts dozens of webinars for credit-union-related organizations throughout the country, and has written articles for Credit Union Magazine.

Educational Investment:

Archive Only
Over $75 million


$25 - 75 million


Under $25 million