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Legally Handling ATM & Debit Card Claims Under Regulation E Webinar
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When: Archive
2:00 - 3:30 p.m.
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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The Electronic Fund Transfer Act and Regulation E provide many consumer protections, but also impose responsibilities and liabilities on your credit union.  Anyone who has attempted to read the regulatory language will agree that Reg E is complicated.  Given the rapid changes in the types of electronic transfers, there is often confusion about when Reg E applies.  It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the card-issuer rules.  This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper consumer reimbursement, consumer notices, and specific deadlines.


  • What transactions does Reg E cover?
  • Your credit union’s responsibilities under Reg E
  • Proper handling of Reg E error-resolution claims
  • What your credit union can and can’t require of the consumer
  • The distinction between Reg E and the Visa/MC rules
    • Detailed sample form of error-resolution procedures, including specific deadlines
    • Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
    • CFPB’s exam procedures used to determine compliance with Reg E

Who Should Attend?
This informative session will benefit deposit personnel, tellers, member service representatives, new accounts personnel, account officers, managers, and compliance personnel.  Attendance verification for CE credits provided upon request.

About the Presenter – Elizabeth Fast, JD, CPA, Spencer Fane Britt & Browne, LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions.  Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.

Educational Investment:

Archive Only
Over $75 million


$7 - 75 million


Under $7 million


Cancellation Policy: Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.