Print Page   |   Your Cart   |   Sign In   |   Request an Account
Site Search
Sign In

Forgot your password?

Haven't registered yet?

Latest News
Head Teller Development: Managing Dual Control & Cash Limits Webinar
View Registrations Tell a Friend About This EventTell a Friend

When: Archive
2:00 - 3:30 p.m.
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
« Go to Upcoming Event List  

Responsibility for the vault, teller cash limits, and dual control are among the most important duties of a head teller. Auditors and examiners continuously cite financial institutions for lack of "dual control” or double custody. Regardless of how many staff members you have, the job must be done well and in compliance with regulations.

This session is designed to cover areas of dual control, starting with high-risk issues. Cash-limit management for tellers and the vault will also be addressed. The handouts will include guidance and written procedures to make this process more efficient.


  • Dual control issues and procedures for:
    • Vault entry logs
    • Vault cash
    • Security logs (e.g., bait money, security devices logs, etc.)
    • Teller audits
    • ATM audits
    • Wire transfers
    • And more!
  • How to maintain the proper cash limits; including procedures for ordering and sending cash to the Federal Reserve or your cash courier service.
    • Written procedures covering dual control for frontline functions
    • Written procedures for cash limits
    • Sample logs

Who Should Attend?
This informative session is designed for head tellers, assistant head tellers, teller supervisors, teller trainers, auditors, and compliance officers. Attendance verification for CE credits provided upon request.

About the Presenter: Ann Brode, Brode Consulting Services, Inc.
Ann Brode began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management. Ann is a well-respected presenter and has spoken to audiences across the country for over 25 years. She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools. Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.

Educational Investment:

Archive Only
Over $75 million


$7 - 75 million


Under $7 million


Cancellation Policy: Sorry, no cancellations are allowed after connecting instructions and handout materials are distributed to registrants. Substitutions are welcomed and encouraged.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.