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Tax Refunds: ACH Exceptions, Posting & Credit Union Liability Webinar
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When: Archive
2:00 - 3:30 p.m.
Where: In Your Credit Union
Contact: Kristina Kirchmer

Online registration is closed.
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State and federal tax refunds can sometimes become a challenge to an RDFI. It’s imperative to properly post and handle refund exceptions in order to minimize the risk to your financial institution. In this webinar you will finally get the answers to all of your questions! Ensure you handle these exceptions correctly to minimize the liability of your financial institution and avoid costly mistakes.

What You Will Learn:

  •  What happens when the name and account number do not match?
  • Who is at fault if the payment posts to the wrong account? What happens next?
  • What are the rights and obligations of the RDFI, member, and tax preparer?
  • Handouts will include a quick reference for handling federal government tax refunds according to the Green Book

Who Should Attend:
This informative session is designed for ACH operations staff, branch personnel, compliance officers, and AAP candidates. Eligible for 1.8 AAP Continuing Education CreditsAttendance verification for CE credits provided upon request.

About the Presenter:  Luann S. Kohlmann, AAP, NCP, WACHA
Luann serves as the Vice President of WACHA (The Premier Payments Resource), headquartered in Wisconsin. After many years in the financial industry Luann joined the WACHA team in 2003. She is responsible for development and execution of association member programs, including education, conferences, and publications. She also conducts ACH audits and risk assessments. Luann has spoken nationwide, including NACHA’s Electronic Payments Conferences, and is very active in national councils and committees. She has been an Accredited ACH Professional since 2002 and became a National Check Professional in 2011.

Educational Investment:

Archive Only
Over $75 million


$7 - 75 million


Under $7 million