Education Resources

• Training Needs Assessments 

KCUA understands the value education can bring to developing your employees to their full potential. We also know it can be challenging trying to determine what those training needs are. The Training Needs Assessment tool can help take the guess work out of where to spend your training dollars.

• Sales and Service Needs Assessment 

Building a sales and service culture requires a commitment to staff development. The Sales and Service Assessment tool is designed to help identify staff’s comfort level and training needs in the areas of sales and service skills. 

• Product Knowledge Assessment 

Service is affected by how well staff is trained to do their jobs and how much they know about the workings of their department, the credit union as a whole, as well as the credit union industry. The Product Knowledge Assessment tool can help identify critical areas for training in credit union products and services.

 

Contact KCUA at 800-362-2076, ext. 3010 for more information on how we can assist in your assessment needs.

• KCUA Volunteer Kit

  The KCUA Volunteer Kit is a valuable resource for the recruitment and development of your volunteers. Included in the kit are a variety of resources designed to help volunteers perform effectively and efficiently in their jobs.